Rapid IT change increases the complexity of IT management. In response, many organizations dedicate a group of IT professionals to evaluate emerging IT. A survey was sent to a nationwide sample of 1,000 IT organizations asking whether or not they had such a group, and how they coped with rapid IT change. Two hundred forty-six respondents provided data. The data revealed five categories of coping, Education and Training, New Procedures, Vendor Support, Consultant Support, and Endurance. Organizations with and without a group differed significantly on all but Endurance. These findings provide a basis for future research as well as a practical understanding of how IT managers cope with changing IT.
Benamati, John and Lederer, Albert, "The Effect of Emerging IT Groups on Coping with Rapid IT Change" (1999). AMCIS 1999 Proceedings. 135.