GSS is widely used and researched in the private sector; however, public sector GSS is lagging in both use and research. Public policy groups, legislative bodies, commissions and councils, etc., could all potentially benefit from GSS, yet their use of GSS is somewhere between infrequent and rare. Many of these groups might lack knowledge of GSS or access to the technology, but many of these groups might also be uncomfortable with the control that a facilitator has over the decision process. Before these groups can be comfortable with the prospect of improved decision-making through GSS, they need assurance that the facilitator will aid the decision process without biasing the outcomes of their deliberations. In this paper, we introduce three dimensions of facilitator intrusion and present a position that these intrusion effects warrant further research within the context of the public sector. Specifically, we posit that in public sector contexts, where fair and impartial processes are critical to the acceptance of decision outcomes, the potential for facilitator bias might be inhibiting the use of the technology.
Simon, Judith; Janz, Brian; Wilkes, Ronald; and Zeltmann, Steven, "GSS Facilitation: Avoiding Intrusion in the Public Sector Task Domain" (1999). AMCIS 1999 Proceedings. 126.