Providing a level playing field has been discussed as a benefit of GSS. The concept of equal participation can be an influencing factor when deciding to use a GSS as a process to support group problem solving or gathering information. This paper will explore the issue of equal participation and verbal communication by comparing the GSS environment to an equivalent manual system. The case study considered in this paper involved a project review of a Call Center implemented within the Tasmania Police. The review of the project has been conducted using both the GSS and a manual system. This provided an opportunity for comparison. It was found that the GSS systems provided a level playing field, allowing each participant to contribute prior to any dialogue with other participants and all meaningful dialogue was captured during the automated session. The manual session was unable to capture the dialogue within and between the sub-groups resulting in a loss of richness and quality of information.
Thomas, Leonie and Freeman, Tim, "A comparative study of GSS and a manual alternative" (1999). AMCIS 1999 Proceedings. 120.