Several decades of MIS research have clearly shown the importance and the difficulty of developing complete and accurate information systems requirements. Most agree that involving users is critical to the success of the requirements process. The challenge is in determining how to effectively involve groups of users in that process.
Hickey, Ann, "Collaborative Information Systems Requirements Elicitation: Discovering Behavioral Requirements Using Scenarios" (1998). AMCIS 1998 Proceedings. 411.