The evolution of powerful and inexpensive information technology (IT) has enabled users to develop their own applications. However, problems such as information overload, lack of information, and useless information due to disintegrated applications have become increasingly common (Davenport & Prusak, 1997). Efforts are being made in many organizations to integrate those applications and provide essential information for supporting their decision making activities (McNaughton, 1996). Today managers encourage their employees to exchange, share, and use information by providing everyone with information they need anytime and anywhere it is needed. This phenomenon is known as information infrastructure (II).
Dejnaronk, Apiwan, "Critical Factors Impacting Information Infrastructure Performance" (1998). AMCIS 1998 Proceedings. 409.