Technological advances have an ever-increasing impact in our society. Improved connectivity together with the increase in groups and teams has resulted in increased interest in extending the usefulness of IT at the individual level to support the issues faced by groups. In developing some of the initial uses of computer mediated communication (CMC) to support group tasks (Dennis, et al., 1988) included communication, planning, idea generation, problem solving, issue discussion, negotiation and conflict resolution. Many group tasks result in conflicts between personal and collective interests where the short-term pursuit of self-interest by one part of the organization can lead to a long-term collective disaster. Most of the previous research on this type of social dilemma has focused on factors that facilitate individual solutions: understanding the dilemma, promoting coordination and cooperative action, creating social norms of cooperation, and promoting group solidarity. Communication among group members has been shown to increase the probability that group members will make more cooperative choices and sacrifice self-interest to conserve the common resource.
Baker, Gary, "Using Computer-Mediated Communication for Resource Conflicts" (1998). AMCIS 1998 Proceedings. 404.