Better management of the conflicts that arise during the development and implementation of IS applications can significantly contribute to the eventual success of these systems. Several researchers have studied such conflicts within an information system development context. However, so far, past research has only considered variables reflecting interpersonal processes as antecedents of ISD conflicts. The research proposed here extends this work by incorporating variables along two new dimensions (contextual and individual characteristics) to the existing conflict models. Adopting a structural model of conflict, the proposed research delineates relationships between conflict and participation, influence, involvement, type A personality, and project risk. In addition, it intends to develop and validate a measure of ISD conflict incorporating three dimensionss of the construct: interdependence, interference and divergence. The expected contributions of the study are conceptual, methodological and practical.
Chouakri, Fazil, "A Conflict Model for Information Systems Development" (1998). AMCIS 1998 Proceedings. 256.