The value of information technology infrastructure in business has been well documented over the past few years (e.g. Brancheau et al. 1996; Broadbent et al. 1996; Duncan 1995). It is understood to affect the firm’s process efficiencies (Keen 1991; Weill 1994) and to have strategic potential for the firm’s comparative performance in its industry (Keen 1991; Bracheau et al. 1996; Duncan 1995). It enables firms to economize on transactions through “virtual integration” (Miller et al. 1993) and to compete in markets that would otherwise be inaccessible.