One intent of Group Support Systems (GSS) is to assist groups in reaching consensus, however, the pattern that emerges from previous GSS research suggests, that, if anything, GSS use inhibits consensus. In this study, we firstreview literature that suggests why this may be. We then present results from an experiment (40 focus groups performing a product pricing/consensus reaching task) that would at first seem counter-intuitive, given our theory and previous GSS research findings-we found higher consensus in GSS groups than in non-GSS groups. Implications for GSS research and practice are offered.
Salisbury, Wm. David; Gallupe, Brent; and Parent, Michael, "To Agree or Not to Agree: Do GSS Help or Hinder Group Consensus?" (1997). AMCIS 1997 Proceedings. 312.