This paper considers the problem of implementing large strategic MIS in the UK Health Sector, which has recently been the subject of wide-reaching institutional reforms involving the introduction of information technology. The paper details the empirical results from four case hospitals studied over two years. The research involved a cause map investigation of the collective constructs and organizational processes impacting upon the achievement of benefits, as perceived by the stakeholders. A model is proposed which gives some novel insights into the phenomena involved.
Barnes, Stuart and Locket, Jeff, "A Cause Map Approach to Exploring MIS Benefits" (1997). AMCIS 1997 Proceedings. 2.