The use of unscheduled encounters, scheduled meetings, email, telephone, fax and videoconference were examined for the exchange work and social information among members of an academic research group. Patterns of media use were examined to assess whether usage conforms to expectations from information richness theory. Results more strongly support the view that group norms establish media use patterns rather than views of message-medium fit from information richness theory
Haythornthwaite, Caroline, "Media Use Patterns and Message-Medium Fit" (1997). AMCIS 1997 Proceedings. 191.