Although GSSs provide a variety of problem solving methods, current GSSs do not provide groups the capability to employ traditionally used diagramming techniques. This paper presents a tool specifically designed to support collaborative cause and effect (C&E) diagramming. The C&E tool takes advantage of both GSS and representational approaches and provides a unique problem formulation and identification aid. The place of the GSS tool in a cumulative program of information systems research is described.
Massey, Anne P.; Clapper, Danial; and NC State University, Gary Dickson, "A GSS Tool for Collaborative Cause and Effect Diagramming:
Motivation and Design" (1996). AMCIS 1996 Proceedings. 22.