While numerous articles have recognized the importance of organizational planning and technology planning, and the need to link the two processes, they have consistently treated each new technology as a culturally-and structurally-independent productivity-enhancing innova-tion. Client/Server technology, however, has the ability to enable radical process change, impacting both the way business is performed and the power structure within the organization. Firms therefore need to take a more holistic approach to planning and implementation when considering the use of Client/Server and other change-enabling technologies.