The Information Superhighway continues to be a desirable, but elusive, goal for many organizations. While the concept isattractive, information system professionals are encountering numerous obstacles in their attempts to merge and use voice, data, and video technologies. This paper outlines those obstacles, and then presents results from a case study of an organization which has experienced early success in its attempt to overcome them. Lessons drawn from this organization's planning and implementation process are discussed.
Downing, Charles E. and Segars, Albert H., "Agora:A Marketplace of Voice, Data, and Video Technologies" (1995). AMCIS 1995 Proceedings. 19.