This paper presents a conceptual framework to identify risks and uncertainty as relevant factors for assessing citizens’ trusts and their adoption intention of e-government. To strengthen the arguments on the effects of risk aversion and uncertainty avoidance on trust in the adoption intention of egovernment, a research model grounded in trust, perceived risk and uncertainty, risk aversion and uncertainty avoidance framework is proposed based on a review of an extensive literature. This study will be conducted by using an online survey questionnaire. The study findings are expected to enhance our knowledge on the factors associated with citizen’s intention to adopt e-government.
Yang, Rongbin and Wibowo, Santoso, "Risks and Uncertainties in Citizens’ Trust and Adoption of E-Government: A Proposed Framework" (2020). ACIS 2020 Proceedings. 80.