Globally, decision makers in companies have been attracted by Business Intelligence Systems (BISs) for their high ability in forecasting the current and future views of the decision process in business operations. Surely, the impacts of BIS will be realized when these systems are used intensively. Based on the literature, more than 70% of BIS projects fail to achieve their expected returns and benefits. Review of literature shows there is dearth of research surrounding BIS acceptance in SMEs especially in developing countries such as Saudi Arabia (SA). This study extends the current literature of users’ post-adoption behaviour of BISs by proposing model that integrates individual and social perspective factors as effective factors in BIS user behaviour intention in Saudi’s SMEs. BIS and SME characteristics have been considered in the implementation of this model. This study seeks to address the gap in the literature and provide better understanding of BIS post-adopt behaviour in SMEs.
Almusallam, Maryam and Chandran, Daniel, "Individual and Social Perspectives of Business Intelligence Systems: User Intention in Saudi’s SMEs" (2020). ACIS 2020 Proceedings. 74.