Significant concerns have been raised in the Information Systems field about a research-practice gap and the limited impact of IS research on the practice world. We conducted interviews and a survey to shed light on the use of academic-generated knowledge by IT outsourcing (ITO) practitioners. We found academic research is the least used source of decision-making knowledge among ITO practitioners. Practitioners preferred to seek advice from their peers, IT vendors and consultants. The majority of practitioners were non-users of academic research. We found six factors that may influence the use of academic research by practitioners. Users of academic research perceived themselves as an audience for academic research and read research more frequently. Conversely, non users held perceptions about academic research that it was not timely, required too much time to read, was far from the real world and that it was not a commonly used knowledge source for practitioners