This study seeks to identify the factors that are associated with the acceptance and use of electronic recordkeeping systems in public sector organisations. These systems rely on ordinary end-users (rather than trained recordkeepers) to select and file appropriate records to comply with organisational and legislative recordkeeping requirements; however, current acceptance and utilisation rates of these systems are often mixed. The selected methodology is a mixed-methods approach, with this paper focusing on the development of a valid survey instrument. A theoretical model was initially derived from the literature covering three logical areas (and consisting of their supporting and pre-validated constructs): Technology Acceptance (performance expectancy, effort expectancy); Organizational Context (social influence, perceived power security), and Knowledge Interpretation. A new construct – perceived value of records – is introduced in this study to provide a construct in support of Knowledge Interpretation. The derived measurement items are then checked for construct validity before forming a suitable survey instrument.
Lewellen, Matthew; Hooper, Val; and Oliver, Gillian, "Factors Influencing Employees' Intention to Use an Electronic Recordkeeping System: Development of a Valid Survey Instrument" (2013). ACIS 2013 Proceedings. 40.