In recent years, governments worldwide are acknowledging the importance of delivering services to their citizens using multiple channels. Thus, in addition to letting citizens to access government services via traditional channels, governments are making substantial investments in e-government initiatives. However, the success of these initiatives is largely influenced by the usage intention of individuals to access e-government services. In this research-in-progress paper, we thus report on the development of a theory driven model to understand individuals’ intention to use various types of e-government services. We also indicate the current status of our empirical efforts to evaluate this model. The implications of this model to theory and practice are outlined.
Alghamdi, Abdullah and Rahim, Md Mahbubur, "Understanding Individuals’ Intention to Use E-Government Services: Development of an Integrated Model" (2013). ACIS 2013 Proceedings. 108.