Enterprise Resource Planning (ERP) systems are large, complex software packages with the potential to provide many business benefits. However, the billions of dollars invested by organizations worldwide in ERP systems have resulted in varying outcomes. This research will identify the significant factors contributing to the achievement of business benefits from ERP systems, and develop a structural model to gain an understanding of the nature of these effects and how they interact with each other. The research findings will contribute to an under researched area in information systems and be of practical value to organizations that are considering implementing, or already have implemented ERP systems.



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