Enterprise Systems have become the preferred type of IT systems in most large organizations in the last few decades. These, large-scale, integrated, packaged software suites have been shown to enable operational efficiency by several prior studies .This paper reviews a number of such studies and identifies a gap in the literature. The primary contribution of this paper is that it proposes that Enterprise Systems can create business value, in addition to operational efficiency, by achieving innovation (in product, process and alliance) and enabling better strategic decision making in the adopting firms. The paper also provides empirical evidence using detailed secondary data that supports this proposition. In addition, this study also provides additional evidence for concepts identified in earlier research. This paper reports on the first study of a research-in-progress and this model will be tested further through extensive primary case studies
Bhattacharya, Prithvi Jyoti and Seddon, Peter B., "Going Beyond Operations with Enterprise Systems" (2011). ACIS 2011 Proceedings. 51.