Much prior research on enterprise resource planning (ERP) systems implementation has been conducted in western countries that have different social and organizational cultures from countries in the other parts of the world, such as the Arab World. In this paper, we examine ERP systems implementations in Saudi Arabia which is an important economic frontier in the world. Our key focus was to understand the role of three important aspects of ERP systems implementations—i.e., ownership and governance, scope management, and employee empowerment. We conducted six case studies and found that the nature of ownership and governance played a significant hindering role during implementation. We further found that Saudi organizations faced major challenges during implementation with respect to managing the scope of implementation. Finally, we found that owners and top management were deeply concerned about losing their control over employees following ERP systems implementations. We offer theoretical and practical implications.
Mobashar Hossain, Mohammad; Bala, Hillol; and Bhagwatwar, Akshay Bhagwatwar, "Untold Stories of ERP Systems Implementation: Role of Ownership and Governance, Scope Management, and Employee Empowerment" (2011). ACIS 2011 Proceedings. 12.