This paper develops and validates a conceptual framework for evaluating the public value of e-government in Sri Lanka. The delivery of public services and the efficiency and effectiveness of public organizations are considered based on a comprehensive literature review. Structural equation modelling is used on the survey data collected in Sri Lanka for testing and validating the proposed framework. The study shows that the delivery of quality information, delivery of online services, user orientation of public information and services, efficiency and responsiveness of public organizations, and contributions of public organizations to the environmental sustainability are the critical attributes for evaluating the public value of e-government in Sri Lanka.
Karunasena, Kanishka and Deng, Hepu, "Testing and Validating a Conceptual Framework for Evaluating the Public Value of e-Government using Structural Equation Modelling" (2010). ACIS 2010 Proceedings. 13.