Empirical Evaluation of a Service Analysis and Design Methodology

Authors

Axel Korthaus, Business Process Management, Faculty of Science and Technology, Queensland University of TechnologyFollow
Thomas Kohlborn, Business Process Management, Faculty of Science and Technology, Queensland University of TechnologyFollow
Michael Rosemann, Business Process Management, Faculty of Science and Technology, Queensland University of TechnologyFollow
James Couzens, Business Process Management, Faculty of Science and Technology, Queensland University of TechnologyFollow

Abstract

Service-orientation has gained widespread acceptance and is increasingly being employed as a paradigm for structuring both business and IT architectures. An earlier study of extant service analysis and design methodologies discovered a need for holistic approaches that equally account for both business and software services, which motivated the design of a new, consolidated service analysis and design methodology. A challenge in design-oriented research is to evaluate the utility of newly created artefacts (here: the methodology), as they are often intended to become part of complex socio-technical systems. Therefore, after presenting a brief overview of the consolidated methodology, the paper discusses possible approaches for the "evaluate" phase of this design-science research process and presents the results of an empirical evaluation conducted in an Action Research study at one of Australia's largest financial services providers

Recommended Citation

Korthaus, Axel; Kohlborn, Thomas; Rosemann, Michael; and Couzens, James, "Empirical Evaluation of a Service Analysis and Design Methodology" (2009). ACIS 2009 Proceedings. 86.
https://aisel.aisnet.org/acis2009/86