Companies across a broad range of industries are pursuing offshore outsourcing. The wave that started with IT (Information Technology) outsourcing, led to business process outsourcing (BPO) as offshore vendors developed their capabilities and client’s built up relationships with those offshore vendors. With the rise in available skilled and certified workers in key skill areas such as accounting, engineering and technical support in offshore locales, the trend is progressing to the outsourcing of knowledge based work processes (KPO). KPO requires significantly more inter-organizational information systems support to be successful. This teaching case provides opportunities for IS and management/business students to fully appreciate the challenges of outsourcing knowledge based work and the strong commitment needed in developing knowledge management across the relationship. The case also brings attention to relationship building practices that are needed to develop the vendor’s capability.
Ghosh,, Biswadip, "Knowledge Process Outsourcing" (2009). ACIS 2009 Proceedings. 52.