Towards Better Understanding of the Relationship between Formal Controls and Trust in IS Outsourcing

Authors

Nargiza Bekmamedova, Faculty of Information and Communication Technologies Swinburne University of Technology Hawthorn, Victoria 3122 AustraliaFollow
Adi Prananto, Faculty of Information and Communication Technologies Swinburne University of Technology Hawthorn, Victoria 3122 Australia
Judy McKay, Faculty of Information and Communication Technologies Swinburne University of Technology Hawthorn, Victoria 3122 Australia
Artem Vorobiev, Faculty of Information and Communication Technologies Swinburne University of Technology Hawthorn, Victoria 3122 Australia

Abstract

It is interesting to discover that there is a reasonably small but growing literature on the issue and role of trust in IS outsourcing in the past few years. Built on the premise that over-reliance on outsourcing contract and/or other form of formal controls do not necessarily deliver a successful outsourcing partnership and/or outcomes, we have explored another dimension of outsourcing relationship – ‘trust’. This paper is written to further explore the role of trust and its relationship with formal controls within the context of IS outsourcing. The paper advocates that ‘trust’ is a powerful factor that is intricately linked to the success of outsourcing activities and that those engaged in an outsourcing relationship needs to find a balance between trust and formal controls.

Recommended Citation

Bekmamedova, Nargiza; Prananto, Adi; McKay, Judy; and Vorobiev, Artem, "Towards Better Understanding of the Relationship between Formal Controls and Trust in IS Outsourcing" (2008). ACIS 2008 Proceedings. 53.
https://aisel.aisnet.org/acis2008/53