This paper reports how a SME in the Engineering Services sector was able to apply the ideas from research on enterprise wide information management to improve the coordination and control of its business processes. An established enterprise wide architecture framework regulated by essential e-business interactions and moderated by a customised portfolio of managerial issues is used to design a roadmap for the SME of future ICT implementations. The results of initial progress along the roadmap showed deliverables were validated and guided and by the three core activities of Business and IT alignment towards e-business transformation from emergent managerial issues.
Ash, Colin and Sharma, Sanjeet, "An Enterprise Architecture Framework for Information Management Improvement: Transforming Research into Practice" (2008). ACIS 2008 Proceedings. 52.