A number of factors and elements influence the introduction and long-term use of Information Systems (IS) in organisations. Studies in long-term technology use indicate that influences that support users’ decision to adopt technology are not sufficient to encourage long-term use. Based on two case studies in an educational setting, we suggest that social networks play a key role in facilitating technology appropriation and encouraging continued long-term use of technology. Findings indicate that supportive social networks are instrumental to share knowledge, enhance learning, build trust, encourage users to resolve complex problems and subsequently pursue and sustain technology use over long periods of time.
Bosua, Rachelle and Mendoza, Antonette, "The Role of Social Networks in Technology Appropriation over time" (2008). ACIS 2008 Proceedings. 45.