When introducing Knowledge Management (KM) systems into organisations, management should carefully assess the risks and threats to these systems to ensure that they are controlled, well-secured and do not leave the organisation exposed to unwanted damages and losses. This paper addresses this concern by raising risks and issues and suggesting practices that improve the effectiveness of KM in organisations. The paper will address this research objective by conducting interviews with KM experts from organisations ranging from consulting firms to KM technology providers.
Jamieson, Rodger and Loeng, David, "An Exploratory Study of Risks and Issues in Knowledge Management" (2003). ACIS 2003 Proceedings. 22.