This study explores the implementation of IS/IT projects in service-centric organisation. The study was carried out to conform to the principles of participatory action research. To undertake the study, a case study is employed. Data is collected from historical document examination and the cross referencing of service themes drawn from literature. Three themes that impact on the implementation of IS/IT in service-centric organisations emerge as being of particular importance to the implementation of IS/IT projects in service-centric organisations.
Ojiako, Udechukwu; Maguire, Stuart; and Teta, Stamati, "The implementation of IS/IT projects in service-centric organisations" (2013). UK Academy for Information Systems Conference Proceedings 2013. 28.