Permanent development of new technologies, growing expectations of customers and constant struggle for surviving in the market are forcing companies to develop business innovations including innovative information systems in order to obtain competitive advantages. However, consequences of implementing them in inefficient relationship between top management and IS personnel are often neglected. There are still numerous failed IS implementation projects due to failed attempts to align business and IS spheres in the companies. Neglecting the gap between top management and IS personnel can cause severe consequences. The purpose of this research is thus to ease the understanding of the relationship between top management and IS personnel and to define key factors that are important in this relationship. 221 CIOs and 93 CEOs agreed to participate in the research and the responses were compared reciprocally. The result of the empirical investigation reveals the existence of nine factors that are important in the business-IS relationship with seven factors being perceived differently by the top management and IS management and thus causing the gap in the business-IS relationship.
Manfreda, Anton and Štemberger, Mojca Indihar, "Identifying factors in the relationship between top management and IS personnel" (2012). UK Academy for Information Systems Conference Proceedings 2012. 21.