Copyright (c) 2009 Association for Information Systems All rights reserved. http://aisel.aisnet.org/thci Recent documents in AIS Transactions on Human-Computer Interaction en-us Thu, 31 Dec 2009 03:20:41 PST 3600 http://aisel.aisnet.org/thci/vol1/iss4/1 http://aisel.aisnet.org/thci/vol1/iss4/1 Tue, 29 Dec 2009 15:33:45 PST The emergence of eCommerce has provided organizations with an unprecedented opportunity to take advantage of business-to-consumer (B2C) interactions. Generally speaking, relationships move through various stages, when a customer chooses to establish a relationship with a person or an organization. Likewise, when a customer forms an ongoing relationship with an online organization, it progresses through similar stages. Yet, the IT-mediated nature of B2C eCommerce interactions causes the manifestation of these stages to be different from offline B2C interactions. As such, this paper proposes a theoretical framework for examining stages of online B2C relationships, based on Stage Theory. The proposed eCommerce B2C Relationship Stage Theory (eB2C-RST) highlights three stages of eCommerce B2C relationships from the customer's perspective: Attraction, Build-Up, and Continuance. This theoretical framework provides a foundation for both research and practice in the areas of interface design and online B2C customer relationship management. Damon E. Campbell http://aisel.aisnet.org/thci/vol1/iss3/1 http://aisel.aisnet.org/thci/vol1/iss3/1 Tue, 29 Sep 2009 12:12:44 PDT This paper assesses the intellectual advancement of Human-Computer Interaction (HCI) scholarship as one of the five research streams of the Management Information Systems (MIS) discipline. It particularly demonstrates the vitality and maturity that the HCI stream (or sub-discipline) has achieved in recent years, and adds to the few studies that draw an overarching picture of HCI. This study uses the same approach as that of Zhang and Li (2005), and delineates the intellectual development of HCI research in MIS by employing a multifaceted assessment of the published HCI articles over a period of 19 years (1990-2008) in eight primary MIS journals. In addition, this study includes several journal special issues and two book collections in the assessment. Twenty-four specific questions are addressed to answer the following five mega-research questions about the HCI sub-discipline: (1) What constitutes HCI's intellectual substance? (2) What relationships does HCI have with other disciplines? (3) How is HCI evolving? (4) What are the patterns of HCI publication in the primary MIS journals? And, (5) Who are the contributing scholars? A number of areas for future research are predicted, along with a discussion of potential future directions for the sub-discipline. This study is of interest to researchers in the HCI sub-discipline, the MIS discipline, and other related disciplines to inform future research, collaboration, publication, and education. It should also be of interest to doctoral students for identifying potential topics for dissertation research and to identify academic institutions for future employment where such research is understood, appreciated, and encouraged. Ping Zhang http://aisel.aisnet.org/thci/vol1/iss2/1 http://aisel.aisnet.org/thci/vol1/iss2/1 Wed, 24 Jun 2009 21:06:13 PDT The design of online communities that promotes user participation is critical to the community's success in fostering new ideas and innovations, building knowledge competencies, and strengthening customer relations. Social presence has been considered as a major design principle and important concept in explaining the relationship between online community artifacts and online user behavior. While most prior IS research adopts a unidimensional conceptualization of social presence and focuses on its effects on user attitude and/or behavior, this research employs a multidimensional conceptualization and demonstrates its suitability for understanding the effects of online community artifacts on social presence. More specifically, this research examines the effects of three categories of design artifacts (artifacts supporting self-presentation, deep profiling, and virtual co-presence) on three social presence dimensions (awareness, affective social presence and cognitive social presence). To validate the research model, a survey was conducted with four online communities. Different social presence dimensions were found to carry different weights in forming the overall sense of social presence and the effects of perceived usage of various online community artifacts varied for different social presence dimensions. Kathy N. Shen http://aisel.aisnet.org/thci/vol1/iss1/5 http://aisel.aisnet.org/thci/vol1/iss1/5 Sun, 29 Mar 2009 21:32:43 PDT Billions of people participate in online social activities. Most users participate as readers of discussion boards, searchers of blog posts, or viewers of photos. A fraction of users become contributors of user-generated content by writing consumer product reviews, uploading travel photos, or expressing political opinions. Some users move beyond such individual efforts to become collaborators, forming tightly connected groups with lively discussions whose outcome might be a Wikipedia article or a carefully edited YouTube video. A small fraction of users becomes leaders, who participate in governance by setting and upholding policies, repairing vandalized materials, or mentoring novices. We analyze these activities and offer the Reader-to-Leader Framework with the goal of helping researchers, designers, and managers understand what motivates technology-mediated social participation. This will enable them to improve interface design and social support for their companies, government agencies, and non-governmental organizations. These improvements could reduce the number of failed projects, while accelerating the application of social media for national priorities such as healthcare, energy sustainability, emergency response, economic development, education, and more. Jennifer Preece http://aisel.aisnet.org/thci/vol1/iss1/4 http://aisel.aisnet.org/thci/vol1/iss1/4 Sun, 29 Mar 2009 21:18:35 PDT Dennis F. Galletta http://aisel.aisnet.org/thci/vol1/iss1/3 http://aisel.aisnet.org/thci/vol1/iss1/3 Sun, 29 Mar 2009 21:06:47 PDT Eleanor Loiacono http://aisel.aisnet.org/thci/vol1/iss1/2 http://aisel.aisnet.org/thci/vol1/iss1/2 Sun, 29 Mar 2009 20:58:58 PDT Jane Carey http://aisel.aisnet.org/thci/vol1/iss1/1 http://aisel.aisnet.org/thci/vol1/iss1/1 Sun, 29 Mar 2009 20:53:29 PDT David Avison