Submissions from 2013

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Resources for Action: A Resource-Based View of Service Systems, Steven Alter

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Service Quality Measurement: Past and Future, Sue Conger, W.E. Hefley, Stuart Galup, and Ron Dattero

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A Comparison of Service Design Processes in Relevant International ITSM Models and Standards, Manuel Mora, Mahesh Raisinghani, and Ovsei Gelman

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Creating a new innovation practice and a differentinnovation orientation through implementation of an ideacompetition tool, Hanne Westh Nicolajsen and Ada Scupola

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End User Empowerment through Platforms for Situational Applications, Immanuel Pahlke and Roman Beck

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Smart Home Service Opportunity Identification, Jan Parchmann and Tilo Böhmann

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Analysis of Learning Management Systems According to a Holistic View on Corporate Education Services, Martin Semmann, Sharif Amrou, and Tilo Böhmann

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Service Development as Action Design Research: Reporting on a Servitized E-Recruiting Portal, Mary Tate and Elfi Furtmueller