Submissions from 2012

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Service Process Modularization: The Question of Customers' Utility, Tuure Tuunanen, Hilkka Merisalo-Rantanen, and Anu Bask

Submissions from 2011

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Challenges for Service Science, Steven Alter

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Designing Technology-Enabled Services through Consumer-Provider Interactions, Arzoo Atiq, Lesley Gardner, and Ananth Srinivasan

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A Merging Cluster Algorithm for QoS-Oriented Supply and Demand, Xiuzhen Feng and Gaofeng Wua

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Measuring the Performance of Service Orientated IT Management, Francis Gacenga, Aileen Cater-Steel, Mark Toleman, and Wui-Gee Tan

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Constructing Effective Value Propositions for Stakeholders in Service System Networks, Stephen K. Kwan and Merce Muller-Gorchs

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Participating in open innovation of services in social media, Seppo Pahnila, Karin Väyrynen, and Tytti Pokka

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Serving Young Adult Online Consumers: the Transcendental Role of Social Media, Shu Schiller, Kevin Duffy, and Vikram Sethi

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Open innovation and role of ICT in business-to-business services: Empirical Evidence from Facility Management Services, Ada Scupola and Virpi Tuunainen

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Consumer Acceptance and Use of Information Technology: Adding consumption theory to UTAUT2, Xiuyan Shao and Mikko Siponen

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Utilization of Flow Concept for Digital Service Requirements Prioritization, Tuure Tuunanen and Hena Govindji

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Service Elements Valuation Using an Enterprise Architecture Language, Fons Wijnhoven

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Metamodels for Representing Service Business Models, Andreas Zolnowski, Martin Semmann, and Tilo Böhmann