Submissions from 2012
Service Process Modularization: The Question of Customers' Utility, Tuure Tuunanen, Hilkka Merisalo-Rantanen, and Anu Bask
Submissions from 2011
Challenges for Service Science, Steven Alter
Designing Technology-Enabled Services through Consumer-Provider Interactions, Arzoo Atiq, Lesley Gardner, and Ananth Srinivasan
A Merging Cluster Algorithm for QoS-Oriented Supply and Demand, Xiuzhen Feng and Gaofeng Wua
Measuring the Performance of Service Orientated IT Management, Francis Gacenga, Aileen Cater-Steel, Mark Toleman, and Wui-Gee Tan
Constructing Effective Value Propositions for Stakeholders in Service System Networks, Stephen K. Kwan and Merce Muller-Gorchs
Participating in open innovation of services in social media, Seppo Pahnila, Karin Väyrynen, and Tytti Pokka
Serving Young Adult Online Consumers: the Transcendental Role of Social Media, Shu Schiller, Kevin Duffy, and Vikram Sethi
Open innovation and role of ICT in business-to-business services: Empirical Evidence from Facility Management Services, Ada Scupola and Virpi Tuunainen
Consumer Acceptance and Use of Information Technology: Adding consumption theory to UTAUT2, Xiuyan Shao and Mikko Siponen
Utilization of Flow Concept for Digital Service Requirements Prioritization, Tuure Tuunanen and Hena Govindji
Service Elements Valuation Using an Enterprise Architecture Language, Fons Wijnhoven
Metamodels for Representing Service Business Models, Andreas Zolnowski, Martin Semmann, and Tilo Böhmann