Affiliated Organization

Case Western Reserve University, USA

Abstract

Drawn upon Wittgenstein’s theory of language games, we propose a pragmatic perspective of organizational communication, which unites research in media richness, sense-making, and conversation analysis. We conducted a comparative study of face-to-face versus computer-mediated reference transactions in an academic library and found that communicative context impacts the way people use language, and people consciously utilize linguistic signals to create a communicative context, especially a context of politeness.

Volume

3

Issue

11

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