itedly. With groupware, the users need to form also mutual conceptions of the co-operative purpose and possible uses of these applications. Lotus Notes is acknowledged to exhibit these difficulties. Interviews with Notes users demonstrate that individual interpretations vary considerably, also between users of the same application. The goal of this study is to explore variation in individual interpretations and to find shared meanings—if possible— within user groups. Structuration theory is used as the conceptual vehicle to aid in widening the search to the socially constructed nature of these meanings: how people have constructed their conceptions in their work setting. The norms prevailing, the resources available and the interpretations evoked influence this meaning construction. Roots of variation and similarities can be found in how the conceptions have been formed gradually—even though single instances might look like a flash of insight—in interaction.
"“It’s like everyone working around the same desk”: Organisational Readings of Lotus Notes,"
Scandinavian Journal of Information Systems: Vol. 7
, Article 3.
Available at: http://aisel.aisnet.org/sjis/vol7/iss1/3