From the assumption that we need techniques and tools, which support designers making descriptions of human living people during the design process, I propose that we use narratives as a form of expression. I present a model, which illustrates how the designer can work with narratives, and the model is explained referring to experiences derived from different kinds of student reports and activities carried out in the years 1990- 92.
"Designing Computer Systems from a Human Perspective: The Use of Narratives,"
Scandinavian Journal of Information Systems:
2, Article 1.
Available at: http://aisel.aisnet.org/sjis/vol6/iss2/1