This issue sees big changes in the Editorial Team of the Scandinavian Journal of Information Systems. Since last year Samuli Pekkola, Pär Ågerfalk, and Sabine Madsen have left the team, and Christina Keller, Jacob Nørbjerg and Netta Iivari have joined the team. We extend our thanks to Samuli, Pär and Sabine for their contribution to the journal and the community. During their period in the Board, the SJIS has become an official journal of the AIS (the Association for Information Systems). This has increased the journal’s visibility to the international IS community through the inclusion in the AIS digital library (http://aisel.aisnet.org/sjis). In addition, we still maintain an open access archive on the IRIS association’s own website (http://iris.cs.aau.dk/index.php/archieve.html). Samuli Pekkola and Pär Ågerfalk were also instrumental in our move to the BEPress publishing system, which we expect will improve our submission management and publication process. Thanks a lot for the job you put in during this process! A warm welcome to Christina, Jacob and Netta—we are grateful for your willingness to serve on the board and look forward to working with you!

Margunn Aanestad, Christina Keller, Jacob Nørbjerg & Netta Iivari

The first issue of the 25th volume of the Scandinavian Journal of Information Systems features three research articles. The paper by Per Svejvig and Tina Blegind Jensen describes a successful re-implementation of an enterprise system, and the authors analyze the interplay between the system, people’s sensemaking and institutional properties of the context. The paper by Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver Müller and Jens Pöppelbuß addresses interaction routines in service networks, where several manufacturers and service firms collaborate to provide solutions. Finally, the paper by Bendik Bygstad and Wanda Presthus discusses the use of social media for customer relationship management, in a study of how airline companies interacted with their customers on Facebook during the airspace “ash crisis” in 2010.

We look forward to receiving your best papers with a view to publishing them in the Scandinavian IS community’s own journal—the Scandinavian Journal of Information Systems.



Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach
Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver Müller, and Jens Pöppelbuß