Systèmes d'Information et Management


If knowledge codification allows an exchange and a dissemination of understanding inside all the organization, as well as access time reduction, the improvement of task quality and customer relationships remains problematic. We propose a model for the codification of knowledge consisting of the concepts of service's time value and cognitive value designed through integrative (repositories) and interactive (groupware) information technologies. The model, applied to a consulting firm involved in knowledge codification strategy, shows a real enhancement of time value and more partially an improvement of the cognitive value of the service.