Systèmes d'Information et Management


Business Intelligence (IE) is a central process in firms of the knowledge. Desirous to implant a monitoring system, a lot of companies queries on the opportunity or not of to structure their process. This debate between centralizing / decentralizing, formal / informal, insourcing / outsourcing, etc. is present in the academic world. The defenders of a strong structuring call off the advantages of performances and low costs whereas the defenders of a low structuring emphasise on the flexibility of the organizational business intelligence process. It agrees upon explore these two visions so to tempt to supply an explication. So, an empirical study on 153 European companies of high technologies area has been realized. The results indicate a strong structuring of business intelligence practices whereas the monitoring activities are low structuring.