If we try to better satisfy customers in health field, with faster services and better quality, it appears necessary to introduce change in the operational functioning of hospitals. The BPR, as a way of reconfiguring processes, seems to be a tool that may be used in conducting such a change: That is what the work, presented in this paper, tries to verify. This paper describes a case study implementing a BPR approach in the emergency service of Farhat Hached Hospital in Sousse. The analysis of this case allows confirming a positive contribution of the reconfiguration of the processes for the different concerned actors (patients, doctors and paramedical personnel).
AYACHI GHANNOUCHI, Sonia and GHANNOUCHI, Slah-Eddine
"Une expérience de BPR dans un hôpital tunisien,"
Systèmes d'Information et Management:
1, Article 5.
Available at: http://aisel.aisnet.org/sim/vol13/iss1/5