ERP et visions métiers conflictuelles : cas d'une entreprise en mutation

Authors

Thierry Bertrand, École de Mines de Nantes - Université de NantesFollow
Bénédicte Geffroy-Maronnat, École de Mines de Nantes - Université de NantesFollow

Abstract

This paper is based upon the case study of a big company engaging into a business process organization thanks to an ERP. The authors make use of Bernard, Rivard & Aubert (2004) analysis framework to explain troubles observed four years later the implementation. The authors bring further understanding by making clear the existence of a adversarial relationships between three antagonistic perceptions of what the core of the enterprise business is.

Recommended Citation

Bertrand, Thierry and Geffroy-Maronnat, Bénédicte (2005) "ERP et visions métiers conflictuelles : cas d'une entreprise en mutation," Systèmes d'Information et Management: Vol. 10: Iss. 4, Article 4.
Available at: https://aisel.aisnet.org/sim/vol10/iss4/4