An empirical and logitudinal study of software development projects was undertaken to investigate different paradigm. Effectiveness is a multidimensional concept and operates as a paradox. Conflict management is important and conflict resolution can conduce to, or reduce effectiveness.
"Management des projets informatiques : complexité et gestion des conflits,"
Systèmes d'Information et Management:
1, Article 2.
Available at: http://aisel.aisnet.org/sim/vol1/iss1/2