The Personal Health Manager (PHM) is an IT-based product-service system (combining face to face, automated and computer-mediated services, hardware, software) supporting health exercise programs in workplace health promotion. Major HCI design challenges are different target groups, unstructured tasks, various hardware and service components, and finding the limit between face to face and automated services –ranging from top quality human supervision to cheap, scalable automated services in hedonic systems. We present an iterative development and test design as well as first design ideas. Through this case we try to highlight that traditional MIS and HCI approaches „as is‟ are hardly applicable for designing IT-based product-service systems and that new approaches are necessary.
Knebel, Uta; Esch, Sebastian; Leimeister, Jan Marco; and Krcmar, Helmut, "Personal Health Manager – Designing an intermediary sys-tem supporting health education and exercise programs" (2007). SIGHCI 2007 Proceedings. 6.