Document Type

Article

Publication Date

5-2015

Keywords

Business Process Management (BPM), Organizational Culture, BPM Culture

Abstract

Business Process Management (BPM) has become a powerful tool to increase the efficiency and effectiveness of services provided in public and private organizations. However, there is growing awareness that BPM requires a holistic view of the organization where the organizational culture is a critical success factor for the implementation of a BPM initiative. This article presents a case study that explores the values and cultural aspects of an organization that contribute as facilitators and barriers to the development of a BPM initiative.

Comments

This paper is in Portuguese (Como a Cultura Organizacional Influencia a Evolução de BPM)

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