Email (i.e., electronic mail) is a technology which has wrought deep changes in our lives, with both professional and personal impacts. Despite the far-reaching benefits provided by email, it has had negative ramifications. Problematic behaviors exist among some email users, who lose control over their work-related email use and are jeopardizing effectiveness and well being. Although email use has received considerable attention, our understanding of it based on research evidence is limited. This article attempts to examine obsessive work-related email use and proposes a conceptual model of the antecedents and consequences.
Chen, Adela J.W., "Technology Overdose: Exploring Obsessive Work-Related Email Use " (2007). SAIS 2007 Proceedings. Paper 29.