Abstract

Knowledge management (KM) is becoming recognized as a valuable tool for establishing and maintaining competitive advantage. Decision superiority, the ultimate goal of KM, is only possible through the effective and efficient use of knowledge. But, to effectively and efficiently create and use KM, it is important to carefully select KM projects. This research assesses the usefulness of a KM project selection framework that was developed by U.S. Air Force Captain William Bower (2001) and refined by 1st Lt Jeffrey Phillips (2003) referred to here as the Bower-Phillips decision framework. To assess the usability of the framework, a case study was undertaken at an Air Force organization to identify and address potential knowledge management opportunities. The framework was found to be useful in identifying possible KM projects.

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