The Balanced Scorecard (BS) is a powerful framework to assess Information Technology (IT) performance. The BS is useful because it uses multiple perspectives and distinguishes between outcomes (effects) and drivers (causes). This study is divided into two stages. The first stage uses a case study methodology to explore the use of the BS within different organizations. The second stage uses a quantitative approach to test the relationship between drivers and outcomes. This study will contribute to the understanding of assessing the performance of the IT function. Results will suggest different drivers depending on the strategic role of the IT function within an organization.
Huerta, Esperanza and Francisco, Francisco, "The Balanced Scorecard to Measure Information Technology Performance" (2004). SAIS 2004 Proceedings. 13.