Recent advances in service computing such as service-oriented architectures, software as a service, web services, data center outsourcing, and cloud computing have induced more widespread attention to concepts and issues in service engineering and management.
Chen, Hong-Mei; Wang, Harry Jiannan; and Zhao, J. Leon
"Research Directions and Issues of Service Research: A Perspective of Business Information System,"
Pacific Asia Journal of the Association for Information Systems:
1, Article 2.
Available at: http://aisel.aisnet.org/pajais/vol2/iss1/2